Right-click the camera that's having problems and select Update Driver Software. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)Įnter Device Manager in the search box, select Settings, and then select Device Manager in the results. Swipe in from the right edge of the screen, and then tap Search.

You can also check the Windows forum or the manufacturer’s website for more info about your specific problem. You can install driver updates from the manufacturer or you can use your PC’s default drivers. With hardware changing all the time, the drivers might need updating or there might be a known problem.

If it is, try copying or moving the files into a new folder. If the Photos app can’t find your device, open File Explorer and see if it’s listed under This PC. If it’s a phone or camera, make sure it’s turned on and unlocked. Start by disconnecting and reconnecting the device, and then try again. Here’s a list of things to try when you get that message. There are many possible reasons a PC can’t see a device.

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